7:12am
MissedWater through the ceiling
Last night’s storm found the weak spot. They want someone today, and they’re dialing every roofer with a truck.
With Penny: Put through to you
AI receptionist for roofers: Storm calls answered while you’re up on a roof.
After a hailstorm your phone rings all afternoon, and you can’t answer it from the ridge. Penny takes every call, gets the address and the damage, and books the inspection before they try the next roofer.
- 7 days free
- No card required
- Cancel anytime
Ringing
- Penny: Summit Line Roofing, this is Penny. How can I help?
- Caller: Hail took off a bunch of shingles last night. Can someone look before I file a claim?
- Penny: We can do that. Is any water getting inside, and what’s the address?
- Caller: No, it’s dry inside. It’s 72 Oak Hollow Drive.
- Penny: Thanks. I have Thursday at 9 or Friday at 2 for an inspection.
- Caller: Thursday at 9.
- Penny: You’re booked for Thursday at 9. We’ll see you then.
Inspection booked · Thursday 9:00
Text to younow
Hail damage, missing shingles, no leak. 72 Oak Hollow Dr. Claim not filed yet.
The calls you miss
What rings while you’re on a roof.
11:30am
MissedThe insurance inspection
A homeowner with a claim rings three or four roofers in one afternoon. The first one to book the visit usually writes the estimate.
With Penny: Inspection booked for Thursday
4:45pm
MissedThe full replacement
Twenty-two years on the shingles and they’re done patching. This is the job that pays for the slow months.
With Penny: Estimate booked, roof age noted
On every call
She asks what you’d ask.
You set the questions once. Penny asks them on every call and texts you the answers, so you call back knowing the job.
- Property address
- Roof type: shingle, metal, tile or flat
- What they’re seeing: active leak, missing shingles, hail or wind damage
- Whether there’s an insurance claim, and the adjuster visit if one is set
- Roughly how old the roof is
- When they can be home for an inspection
PennynowUrgent call transferred
Active leak over the living room, 9 Larch St. Put through to you at 7:12am.
Your time. Yours again.
Setup takes about three minutes.
- 7 days free
- No card required
- Cancel anytime
A little comparison
See how Penny stacks up.
A little more time for you. Without another salary to cover.
| What matters to your business | Answering serviceVariesBy service and usage | PennyFrom $99Billed monthly |
|---|---|---|
| Answers after hours | Yes | Yes |
| Knows your business | No | Yes |
| Books on your calendar | No | Yes |
| Handles simultaneous calls | Yes | Yes |
Pricing
Choose the plan that fits your calls.
Every plan answers calls, books appointments, and keeps you in the loop. Upgrade for advanced transfers, more minutes, and personal help.
Try Penny free for 7 days, with up to 100 minutes. No card required.
All prices in USD. Cancel renewal anytime.
Starter
For owners who want every call answered and every booking captured.
79$99$/month
Billed yearly · Save 240$ a year
200minutes / month
Around 100 calls
Additional minutes$0.50 / min
Your everyday receptionist:
- Up to 5 intake scenarios — collect the right details for each type of call
- Books appointments on your calendar
- Direct call transfers to you or a teammate
- Texts saved links and details to consenting callers
- Email and chat support
Scale — Recommended plan
For businesses that need more tailored intake and smarter call transfers.
159$199$/month
Billed yearly · Save 480$ a year
500minutes / month
Around 250 calls
Additional minutes$0.40 / min
Everything in Starter, plus:
- Unlimited intake scenarios
- Warm transfers — Penny briefs your team before connecting the caller
- Waterfall transfers — Penny tries each number until someone picks up
- Document uploads — train Penny on your pricing, policies, and services
Professional
For busy businesses that want more minutes and a helping hand.
279$349$/month
Billed yearly · Save 840$ a year
1,000minutes / month
Around 500 calls
Additional minutes$0.30 / min
Everything in Scale, plus:
- Personal setup session included
- Priority support — faster email and chat replies
- Our lowest additional-minute rate
Call estimates are based on an average of 2 minutes per call. Minutes renew monthly and do not roll over, including on yearly plans. Usage is measured by the second; additional minutes are billed monthly at your plan’s rate.
Every plan includes
- One business, one Penny phone number, and one connected calendar
- 24/7 answering, including simultaneous calls
- English, Spanish and 100+ other languages
- Your choice of voice, agent name, and greeting
- Pick your area code or forward your existing number
- Training from your website, business details, and custom FAQs
- Google Calendar appointment booking
- Direct call transfers and texts to callers
- Your controls for blocked numbers and sales calls
- Call summaries, transcripts, and optional recordings
- Searchable call inbox and customer history
- Email and text notifications for every call
Good questions
What roofers ask us.
Straight answers about how Penny handles your calls.
Roofing
Can Penny keep up when a storm hits and the phone won’t stop?
Yes. She takes several calls at the same time, so homeowners don’t hit a busy signal on your busiest day of the year.
Does she know roofing terms?
She learns from your website and the details you give her during setup. Add your services, like repairs, replacements, gutters or emergency tarping, and she can talk through the ones you offer.
Will she tell a homeowner their insurance will pay?
No. She only repeats what you’ve told her. If someone asks about coverage, she takes their claim details and lets them know you’ll go over it at the inspection.
Can she book inspections straight onto my calendar?
Yes, once your calendar is connected. She only offers times that are free, and she books them while the homeowner is on the line.
Can I stop sales calls from reaching my inbox?
Yes. Block the numbers that keep calling, block toll-free callers, and have Penny hang up on sales pitches.
