2:14am
MissedBurst pipe
They’re standing in water, calling every plumber they can find. Whoever picks up first gets the job.
With Penny: Put through to your on-call phone
AI receptionist for plumbers: The plumber who picks up first gets the job.
When a pipe bursts, people call down the list until someone answers. Penny picks up on the first ring, day or night, finds out what’s leaking, and books the visit or puts the emergency through to you.
- 7 days free
- No card required
- Cancel anytime
Ringing
- Penny: Clearflow Plumbing, this is Penny. What’s going on?
- Caller: A pipe burst under my kitchen sink. There’s water everywhere.
- Penny: Okay. Have you been able to shut off the main water valve?
- Caller: Yeah, just now.
- Penny: Good. What’s the address there?
- Caller: 214 Birch Lane.
- Penny: Thanks. I’m putting you through to Mike, our on-call plumber.
Transferred to Mike · urgent leak
Text to younow
Burst pipe under the kitchen sink, 214 Birch Ln. Main is shut off.
The calls you miss
Three calls that ring while you’re under a sink.
7:40am
MissedNo hot water
Nobody waits a week to shower. A water heater swap is one of the better tickets you’ll write this month.
With Penny: Booked for Thursday at 8
12:15pm
MissedSlow drain
A small job today, and a customer who calls you first next time.
With Penny: Booked for Friday afternoon
On every call
She asks what you’d ask.
You set the questions once. Penny asks them on every call and texts you the answers, so you call back knowing the job.
- Service address and the best number to call back
- What’s going on: leak, clog, no hot water, low pressure
- Whether they’ve shut the water off
- Where it is: kitchen, bathroom, basement or outside
- Homeowner, tenant or property manager
- Gas or electric water heater, and roughly how old
PennynowUrgent call transferred
Burst pipe, 214 Birch Ln. Water off at the main. Put through to Mike.
Your time. Yours again.
Setup takes about three minutes.
- 7 days free
- No card required
- Cancel anytime
A little comparison
See how Penny stacks up.
A little more time for you. Without another salary to cover.
| What matters to your business | Answering serviceVariesBy service and usage | PennyFrom $99Billed monthly |
|---|---|---|
| Answers after hours | Yes | Yes |
| Knows your business | No | Yes |
| Books on your calendar | No | Yes |
| Handles simultaneous calls | Yes | Yes |
Pricing
Choose the plan that fits your calls.
Every plan answers calls, books appointments, and keeps you in the loop. Upgrade for advanced transfers, more minutes, and personal help.
Try Penny free for 7 days, with up to 100 minutes. No card required.
All prices in USD. Cancel renewal anytime.
Starter
For owners who want every call answered and every booking captured.
79$99$/month
Billed yearly · Save 240$ a year
200minutes / month
Around 100 calls
Additional minutes$0.50 / min
Your everyday receptionist:
- Up to 5 intake scenarios — collect the right details for each type of call
- Books appointments on your calendar
- Direct call transfers to you or a teammate
- Texts saved links and details to consenting callers
- Email and chat support
Scale — Recommended plan
For businesses that need more tailored intake and smarter call transfers.
159$199$/month
Billed yearly · Save 480$ a year
500minutes / month
Around 250 calls
Additional minutes$0.40 / min
Everything in Starter, plus:
- Unlimited intake scenarios
- Warm transfers — Penny briefs your team before connecting the caller
- Waterfall transfers — Penny tries each number until someone picks up
- Document uploads — train Penny on your pricing, policies, and services
Professional
For busy businesses that want more minutes and a helping hand.
279$349$/month
Billed yearly · Save 840$ a year
1,000minutes / month
Around 500 calls
Additional minutes$0.30 / min
Everything in Scale, plus:
- Personal setup session included
- Priority support — faster email and chat replies
- Our lowest additional-minute rate
Call estimates are based on an average of 2 minutes per call. Minutes renew monthly and do not roll over, including on yearly plans. Usage is measured by the second; additional minutes are billed monthly at your plan’s rate.
Every plan includes
- One business, one Penny phone number, and one connected calendar
- 24/7 answering, including simultaneous calls
- English, Spanish and 100+ other languages
- Your choice of voice, agent name, and greeting
- Pick your area code or forward your existing number
- Training from your website, business details, and custom FAQs
- Google Calendar appointment booking
- Direct call transfers and texts to callers
- Your controls for blocked numbers and sales calls
- Call summaries, transcripts, and optional recordings
- Searchable call inbox and customer history
- Email and text notifications for every call
Good questions
What plumbers ask us.
Straight answers about how Penny handles your calls.
Plumbing
Can Penny tell a plumbing emergency from a routine call?
You decide what counts as urgent. Give her the rules, like active leaks, sewage backups or no water at all, and she transfers those calls to you or your on-call number. Everything else gets booked or written up for the morning.
Will she quote prices for drain cleaning or water heaters?
Only the prices you give her. If you charge a flat trip fee or a set price for a drain clean, she can tell callers. If a job needs a look first, she books the visit instead of guessing.
Can she tell callers whether I cover their area?
Yes. Add your service area during setup and she answers that question on the call. If someone is outside it, she tells them politely, so you’re not driving across the county for a dripping faucet.
Can I keep my business number?
Yes. Forward the calls you miss to Penny and she answers when you don’t. Your number stays on the van, the invoices and your Google listing.
Do I need to sit at a computer to use it?
No. You get a text or an email after every call with a summary. The full transcript is in your account when you have a minute.
