6:50pm
MissedWasps over the front door
Stinging insects by the house feel urgent, more so with kids around. She books the soonest visit you have open.
With Penny: Treatment booked for 8am
AI receptionist for pest control companies: The wasp nest by the front door can’t wait until Monday.
Someone who finds mice in the pantry or wasps over the door wants help today, and keeps calling until someone answers. Penny answers every call, asks what they’re seeing and where, and books the treatment.
- 7 days free
- No card required
- Cancel anytime
Ringing
- Penny: Shieldline Pest Control, this is Penny. What are you seeing?
- Caller: There’s a wasp nest right over our front door. The kids are scared to go out.
- Penny: Sorry to hear that. About how big is it, and how high up?
- Caller: About the size of a football, under the porch roof.
- Penny: Our first opening is tomorrow at 8am. What’s the address?
- Caller: 27 Maple Court. 8 is great.
- Penny: You’re booked for 8 tomorrow. I’ve noted the kids so the tech knows.
Treatment booked · Tomorrow 8:00
Text to younow
Football-sized wasp nest over the front door, kids at home. 27 Maple Ct.
The calls you miss
Calls that come in while you’re in a crawl space.
10:15am
MissedTermite letter for a closing
Closing dates don’t move. She books the inspection and puts the date and the agent’s number in the summary.
With Penny: Inspection booked before closing
2:00pm
MissedMice back in the pantry
Repeat problems are where service plans come from. She explains yours the way you described it and books the first treatment.
With Penny: First treatment booked
On every call
She asks what you’d ask.
You set the questions once. Penny asks them on every call and texts you the answers, so you call back knowing the job.
- Address and callback number
- Pest: ants, rodents, termites, bed bugs, wasps or something else
- Where they’re seeing them, and for how long
- Kids or pets in the home
- One-time treatment or an ongoing plan
- Closing date, if it’s for a home sale
PennynowTreatment booked
Wasp nest over the front door, kids at home. Tomorrow, 8am.
Your time. Yours again.
Setup takes about three minutes.
- 7 days free
- No card required
- Cancel anytime
A little comparison
See how Penny stacks up.
A little more time for you. Without another salary to cover.
| What matters to your business | Answering serviceVariesBy service and usage | PennyFrom $99Billed monthly |
|---|---|---|
| Answers after hours | Yes | Yes |
| Knows your business | No | Yes |
| Books on your calendar | No | Yes |
| Handles simultaneous calls | Yes | Yes |
Pricing
Choose the plan that fits your calls.
Every plan answers calls, books appointments, and keeps you in the loop. Upgrade for advanced transfers, more minutes, and personal help.
Try Penny free for 7 days, with up to 100 minutes. No card required.
All prices in USD. Cancel renewal anytime.
Starter
For owners who want every call answered and every booking captured.
79$99$/month
Billed yearly · Save 240$ a year
200minutes / month
Around 100 calls
Additional minutes$0.50 / min
Your everyday receptionist:
- Up to 5 intake scenarios — collect the right details for each type of call
- Books appointments on your calendar
- Direct call transfers to you or a teammate
- Texts saved links and details to consenting callers
- Email and chat support
Scale — Recommended plan
For businesses that need more tailored intake and smarter call transfers.
159$199$/month
Billed yearly · Save 480$ a year
500minutes / month
Around 250 calls
Additional minutes$0.40 / min
Everything in Starter, plus:
- Unlimited intake scenarios
- Warm transfers — Penny briefs your team before connecting the caller
- Waterfall transfers — Penny tries each number until someone picks up
- Document uploads — train Penny on your pricing, policies, and services
Professional
For busy businesses that want more minutes and a helping hand.
279$349$/month
Billed yearly · Save 840$ a year
1,000minutes / month
Around 500 calls
Additional minutes$0.30 / min
Everything in Scale, plus:
- Personal setup session included
- Priority support — faster email and chat replies
- Our lowest additional-minute rate
Call estimates are based on an average of 2 minutes per call. Minutes renew monthly and do not roll over, including on yearly plans. Usage is measured by the second; additional minutes are billed monthly at your plan’s rate.
Every plan includes
- One business, one Penny phone number, and one connected calendar
- 24/7 answering, including simultaneous calls
- English, Spanish and 100+ other languages
- Your choice of voice, agent name, and greeting
- Pick your area code or forward your existing number
- Training from your website, business details, and custom FAQs
- Google Calendar appointment booking
- Direct call transfers and texts to callers
- Your controls for blocked numbers and sales calls
- Call summaries, transcripts, and optional recordings
- Searchable call inbox and customer history
- Email and text notifications for every call
Good questions
What pest control companies ask us.
Straight answers about how Penny handles your calls.
Pest control
Can Penny explain my service plans?
Yes. Add what each plan includes and costs, and she explains them in plain words.
Will she give advice about products or safety?
No. She only shares what you’ve told her to share. Questions about treatments and safety get passed to you.
Can she book inspections for realtors?
Yes. She takes the property details and closing date and books the first time that works on your calendar.
Can I keep telemarketers off her line?
Yes. Add the numbers that keep calling to your block list, block toll-free callers, and switch on the setting that has her hang up on sales pitches.
What does it cost?
Plans start at 79$ a month billed yearly, or 99$ billed monthly. You can try Penny free for 7 days, with no card required.
