9:20pm
MissedNo cooling, older parent at home
When the house is 91 degrees, people go down the list until someone answers. You decide which of these calls should wake your on-call tech.
With Penny: Put through to your on-call tech
AI receptionist for HVAC companies: When the AC quits, she answers on the first ring.
The first heat wave brings more calls than your office can answer, many of them after hours. Penny takes every one, sorts emergencies from tune-ups, and books the visit or sends it to whoever is on call.
- 7 days free
- No card required
- Cancel anytime
Ringing
- Penny: Northwind Heating and Air, this is Penny. What’s going on?
- Caller: Our AC is blowing warm air and it’s 91 in the house. My mom is 84 and lives with us.
- Penny: I’m sorry to hear that. What’s the address there?
- Caller: 18 Larch Street.
- Penny: Thanks. Since your mom is home, I’m putting you through to Jess, our on-call tech.
Transferred to Jess · no cooling
Text to younow
AC blowing warm, 91° inside, 84-year-old at home. 18 Larch St.
The calls you miss
The calls a heat wave sends you.
6:50am
MissedThe furnace that won’t light
First cold morning of the year, and the house is 58. They want a time today, not a callback at lunch.
With Penny: Booked for 10am
1:15pm
MissedReplacement quote
The unit is 18 years old and they’re done paying for repairs. It’s a big ticket, and they’re getting three quotes.
With Penny: Estimate booked, system age noted
On every call
She asks what you’d ask.
You set the questions once. Penny asks them on every call and texts you the answers, so you call back knowing the job.
- Address and callback number
- Heating, cooling or both
- What it’s doing: won’t turn on, blowing warm, leaking, making noise
- System type and age: furnace, heat pump, central air, mini-split
- Kids, older adults or pets in the home
- Maintenance plan member or new customer
PennynowUrgent call transferred
No cooling, 91° inside, 84-year-old at home. Put through to Jess.
Your time. Yours again.
Setup takes about three minutes.
- 7 days free
- No card required
- Cancel anytime
A little comparison
See how Penny stacks up.
A little more time for you. Without another salary to cover.
| What matters to your business | Answering serviceVariesBy service and usage | PennyFrom $99Billed monthly |
|---|---|---|
| Answers after hours | Yes | Yes |
| Knows your business | No | Yes |
| Books on your calendar | No | Yes |
| Handles simultaneous calls | Yes | Yes |
Pricing
Choose the plan that fits your calls.
Every plan answers calls, books appointments, and keeps you in the loop. Upgrade for advanced transfers, more minutes, and personal help.
Try Penny free for 7 days, with up to 100 minutes. No card required.
All prices in USD. Cancel renewal anytime.
Starter
For owners who want every call answered and every booking captured.
79$99$/month
Billed yearly · Save 240$ a year
200minutes / month
Around 100 calls
Additional minutes$0.50 / min
Your everyday receptionist:
- Up to 5 intake scenarios — collect the right details for each type of call
- Books appointments on your calendar
- Direct call transfers to you or a teammate
- Texts saved links and details to consenting callers
- Email and chat support
Scale — Recommended plan
For businesses that need more tailored intake and smarter call transfers.
159$199$/month
Billed yearly · Save 480$ a year
500minutes / month
Around 250 calls
Additional minutes$0.40 / min
Everything in Starter, plus:
- Unlimited intake scenarios
- Warm transfers — Penny briefs your team before connecting the caller
- Waterfall transfers — Penny tries each number until someone picks up
- Document uploads — train Penny on your pricing, policies, and services
Professional
For busy businesses that want more minutes and a helping hand.
279$349$/month
Billed yearly · Save 840$ a year
1,000minutes / month
Around 500 calls
Additional minutes$0.30 / min
Everything in Scale, plus:
- Personal setup session included
- Priority support — faster email and chat replies
- Our lowest additional-minute rate
Call estimates are based on an average of 2 minutes per call. Minutes renew monthly and do not roll over, including on yearly plans. Usage is measured by the second; additional minutes are billed monthly at your plan’s rate.
Every plan includes
- One business, one Penny phone number, and one connected calendar
- 24/7 answering, including simultaneous calls
- English, Spanish and 100+ other languages
- Your choice of voice, agent name, and greeting
- Pick your area code or forward your existing number
- Training from your website, business details, and custom FAQs
- Google Calendar appointment booking
- Direct call transfers and texts to callers
- Your controls for blocked numbers and sales calls
- Call summaries, transcripts, and optional recordings
- Searchable call inbox and customer history
- Email and text notifications for every call
Good questions
What HVAC companies ask us.
Straight answers about how Penny handles your calls.
HVAC
Can Penny handle the rush on the first hot day of summer?
She answers several calls at once, so a spike in demand doesn’t turn into a string of missed calls.
Will she try to diagnose the problem over the phone?
No. She asks the questions you’d ask, writes down the answers and leaves the diagnosis to your techs. You see everything in the call summary before the truck rolls.
Can she tell callers about my maintenance plan or financing?
Yes, if you add the details. She explains the plan the way you’ve described it and can text callers a link to your financing page while they’re on the phone.
Does Penny connect to my dispatch software?
No. Penny books into your connected calendar and sends you a summary of every call. She doesn’t sync with dispatch or field service software, so most shops copy the job details across from the summary.
Can she speak Spanish?
Yes. She switches when the caller does, in Spanish and more than 100 other languages.
