7:05pm
MissedHalf the house went dark
Tripped breakers and dead outlets feel like an emergency from inside the house. Penny gets the details and books your first opening.
With Penny: Booked for 8am tomorrow
AI receptionist for electricians: She takes the call. You keep your hands in the panel.
You can’t answer the phone halfway through a panel swap. Penny answers for you, works out whether it’s a dead circuit, a charger quote or a burning smell, and handles it the way you’ve told her to.
- 7 days free
- No card required
- Cancel anytime
Ringing
- Penny: Brightline Electric, this is Penny. How can I help?
- Caller: We just got an electric car and need a charger put in the garage.
- Penny: We can help. Do you know your panel size, or roughly how old the house is?
- Caller: I think it’s 200 amp. The house is from the 90s.
- Penny: Thanks. I can have someone out Thursday at 9 or Friday at 2.
- Caller: Thursday. We’re at 9 Alder Court.
- Penny: You’re booked for Thursday at 9. I’ll pass the panel details along.
Site visit booked · Thursday 9:00
Text to younow
Level 2 charger in the garage. 200A panel, 1990s house. 9 Alder Ct.
The calls you miss
Calls you can’t take with your hands in a panel.
10:30pm
MissedA burning smell from an outlet
Some calls can’t wait for morning. You choose which ones reach you straight away, and what she tells the caller first, like getting out and calling 911.
With Penny: Put through to you
3:40pm
MissedEV charger quote
A planned job worth real money, and they’re ringing three electricians. The one who books the site visit tends to get the work.
With Penny: Site visit booked, panel size noted
On every call
She asks what you’d ask.
You set the questions once. Penny asks them on every call and texts you the answers, so you call back knowing the job.
- Address and callback number
- What’s wrong: no power, flickering lights, a breaker that keeps tripping, a dead outlet
- What they want installed: EV charger, new panel, lighting, generator
- How old the home is and the panel size, if they know
- Owner, tenant or property manager
- Any warning signs like heat, sparks or a burning smell
PennynowUrgent call transferred
Burning smell from a bedroom outlet, 41 Oak St. Put through to you.
Your time. Yours again.
Setup takes about three minutes.
- 7 days free
- No card required
- Cancel anytime
A little comparison
See how Penny stacks up.
A little more time for you. Without another salary to cover.
| What matters to your business | Answering serviceVariesBy service and usage | PennyFrom $99Billed monthly |
|---|---|---|
| Answers after hours | Yes | Yes |
| Knows your business | No | Yes |
| Books on your calendar | No | Yes |
| Handles simultaneous calls | Yes | Yes |
Pricing
Choose the plan that fits your calls.
Every plan answers calls, books appointments, and keeps you in the loop. Upgrade for advanced transfers, more minutes, and personal help.
Try Penny free for 7 days, with up to 100 minutes. No card required.
All prices in USD. Cancel renewal anytime.
Starter
For owners who want every call answered and every booking captured.
79$99$/month
Billed yearly · Save 240$ a year
200minutes / month
Around 100 calls
Additional minutes$0.50 / min
Your everyday receptionist:
- Up to 5 intake scenarios — collect the right details for each type of call
- Books appointments on your calendar
- Direct call transfers to you or a teammate
- Texts saved links and details to consenting callers
- Email and chat support
Scale — Recommended plan
For businesses that need more tailored intake and smarter call transfers.
159$199$/month
Billed yearly · Save 480$ a year
500minutes / month
Around 250 calls
Additional minutes$0.40 / min
Everything in Starter, plus:
- Unlimited intake scenarios
- Warm transfers — Penny briefs your team before connecting the caller
- Waterfall transfers — Penny tries each number until someone picks up
- Document uploads — train Penny on your pricing, policies, and services
Professional
For busy businesses that want more minutes and a helping hand.
279$349$/month
Billed yearly · Save 840$ a year
1,000minutes / month
Around 500 calls
Additional minutes$0.30 / min
Everything in Scale, plus:
- Personal setup session included
- Priority support — faster email and chat replies
- Our lowest additional-minute rate
Call estimates are based on an average of 2 minutes per call. Minutes renew monthly and do not roll over, including on yearly plans. Usage is measured by the second; additional minutes are billed monthly at your plan’s rate.
Every plan includes
- One business, one Penny phone number, and one connected calendar
- 24/7 answering, including simultaneous calls
- English, Spanish and 100+ other languages
- Your choice of voice, agent name, and greeting
- Pick your area code or forward your existing number
- Training from your website, business details, and custom FAQs
- Google Calendar appointment booking
- Direct call transfers and texts to callers
- Your controls for blocked numbers and sales calls
- Call summaries, transcripts, and optional recordings
- Searchable call inbox and customer history
- Email and text notifications for every call
Good questions
What electricians ask us.
Straight answers about how Penny handles your calls.
Electrical
Can Penny book estimates for EV chargers and panel upgrades?
Yes. She checks your connected calendar, offers the open times and books the one the caller picks. The panel size and anything else she learned land in your call summary.
Will she give electrical advice?
No. She collects the details and passes them to you. The only safety guidance she gives is the wording you’ve given her.
What if a general contractor calls about a job?
Tell her how you handle contractor work and she follows it, whether that means taking the details or putting the call through.
What happens if she transfers a call and I don’t pick up?
She takes the details, lets the caller know you’ll call back, and you get the summary by text or email.
Can I forward only the calls I don’t answer?
Yes. Set your phone to forward unanswered calls and Penny steps in only when you don’t pick up.
